Refund policy

Last updated: October 31, 2026

We want you to love every find. If something isn't right, we're here to make it right.

30-day returns

You can return your order within 30 days after it's delivered, no questions asked. This applies to all customers, wherever you live.

Right of withdrawal (EU, EEA and UK customers)

If you live in the European Union, the EEA or the United Kingdom, you have the legal right to withdraw from your purchase within 14 days after you (or someone you named) receive the product, without giving a reason. Our 30-day return window above gives you even more time.

To withdraw, let us know by email at upliftfindsstore@gmail.com with a clear statement, or use the model withdrawal form below. You don't have to use the form.
Send the product back within 14 days after telling us you're withdrawing.
We'll refund all payments we received from you, including the standard delivery costs, within 14 days after we receive your withdrawal. We may wait with the refund until we've received the product back or you've shown proof that you sent it, whichever comes first.
We refund using the same payment method you used, at no extra cost to you.
You pay the direct cost of returning the product.
You may handle the product the way you would in a shop to check it. You're only responsible for any loss in value caused by handling it beyond that.

How to start a return

Email us at upliftfindsstore@gmail.com with your order number and the item(s) you want to return.
We'll reply within 2 business days with the return address and instructions.
Pack the item securely, preferably in its original packaging, and send it back using a trackable shipping service.

Return shipping

Returns go to our fulfillment center, which may be located outside your country. Return shipping is paid by the customer, unless the item arrived damaged, defective or wasn't what you ordered.

Damaged, defective or wrong items

Please contact us as soon as possible, ideally within 7 days of delivery, with clear photos or a short video of the item and its packaging. We'll send you a free replacement or a full refund. In most cases you won't need to send the item back.

This doesn't affect your legal rights. Customers in the EU have a legal guarantee of at least 2 years for products that are faulty or not as described.

Refunds

Once your return is received and checked, we'll confirm your refund by email. Refunds go to your original payment method. Depending on your bank, it may take a few extra days to show up in your account.

Non-returnable items

Gift cards can't be returned.

Cancellations

Want to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full. Once an order has shipped, the return process above applies.

Model withdrawal form

(Only fill in and send this form if you want to withdraw from your purchase.)

To: Uplift Finds, Rietgors 64, 2811 AW Reeuwijk, the Netherlands, upliftfindsstore@gmail.com

I hereby give notice that I withdraw from my contract for the sale of the following goods:
Ordered on / received on:
Order number:
Name:
Address:
Signature (only if this form is sent on paper):
Date: